1 - 3 Years
Mumbai, Goregaon West
Job Description
Responsibility:
● To provide technical support to clients via Email, Chat and Telephone. ● Troubleshooting Hosting Server / Email / Database issues and other technical issues
● To use, create and update knowledge-base articles for effective technical support to client ● To coordinate with Data center / ISP for resolution of technical issues.
Basic Requirements
: ● Graduate (B.Sc.IT / BCA / BE / B.Tech preferred) with minimum 60% marks in all standards (10th, 12th & Graduation) with excellent written & spoken communication skill.
1 -3 years’ experience of working in a reputed Datacenter / Hosting company / BPO in India and providing technical support related to software services or hosting related services
● Desirable skills, but not mandatory: a. Fairly good knowledge of Domain Name / DNS, Hosting / Email / Database servers, SSL Certificates etc. Good awareness of CPanel, Plesk /Helm Control Panel, WHMCS etc.
● Peoples Person, Team Player, Confident and Career Oriented
Offer:
● Challenging job with excellent learning and career growth prospects.
● Salary is not a consideration for deserving candidates.
● Other benefits :
| Salary | Not Disclosed |
| Industry | IT Software - Client Server |
| Work Experience | 1 - 3 Years |
| Qualification | B.C.A, B.Sc, B.Tech/B.E, M.C.A, M.Sc, M.Tech |
Key Skills
Company Profile